The Home Depot is the world’s largest home improvement retailer with nearly 400,000 associates and more than 2,200 stores in the U.S., Canada and Mexico. This group page is not affiliated with the listed business. You can claim your group page and set up your business account by contacting us at firstname.lastname@example.org or by calling 1-800-695-6770.
Alert: Face Mask Policy
July 27, 2020
Atlanta, GA - The Home Depot has announced that shoppers will be required to wear masks or facial coverings while inside all U.S. stores. Small children or those who have a valid medical condition will not be required to wear a mask.
Currently, about 85 percent of Home Depot stores already require facial masks in compliance with local and state regulations, and all Home Depot associates are required to wear masks in stores, distribution centers and other locations.
The Home Depot will remind customers about the new requirement by posting signs at all store entrances and via audio announcements on store PA systems. Social distancing captains and store associates will be available to provide masks to those shoppers who may not have one.
Health: Home Depot Covid-19 Response
June 15, 2020
Atlanta, GA - As the situation around the 2019 Novel Coronavirus (COVID-19) continues to develop, our paramount concern has been for the health and safety of our customers and associates.
The Home Depot is an essential retailer to the communities we serve, and we’re committed to keeping stores open just as we always do during times of crisis and natural disaster. Homeowners and businesses depend on us for urgent needs such as hot water heaters, refrigerators, electrical and plumbing repairs, and harsh weather items like tarps, propane and batteries.
We’ve made several temporary changes to our business as we look out for your safety and the safety of our associates.
We've put several measures in place for the safety of our customers and associates, including:
Closing stores early to allow more time for sanitization and restocking
Limiting the number of customers allowed into stores at one time
Eliminated major promotions to avoid driving high levels of traffic to stores
Promoting social and physical distancing practices in stores by marking floors, adding signage and plexiglass shields to help customers and associates maintain safe distances
Provided non-medical face coverings and gloves to associates
Distributing thermometers to associates in stores and distribution centers and asking them to perform health checks before reporting to work
Deliveries, Installations & Return Policy:
To best serve our customers during this time, we’ve done the following:
Expanding free curbside order pickup to most stores as an extension of our buy online, pickup in-store option, which is still available
Expanding delivery options on orders made at homedepot.com
Extended our return policy from 90 days to 180 days and asking customers to refrain from returning product to our stores at this time, if possible
Limiting services and installations to those that are essential for maintenance and repair needs
Advising all delivery and Home Services associates to follow everyday preventive actions including washing hands often, disinfecting frequently touched objects, and carrying hand sanitizer
Expanded Benefits for Associates
We’ve supported associates with $850 million in expanded benefits to help alleviate some of the challenges they may be facing as a result of COVID-19. To-date, The Home Depot has:
Added 80 hours of paid time off for all full-time hourly associates and 40 hours of paid time off for part-time hourly associates to be used at their discretion at any time in 2020 and paid out if not used
For associates who are 65 years of age or older, or determined to be at higher risk by the CDC, added 240 hours of paid time off for full-time hourly associates and 120 hours of paid time off for part-time hourly associates to be used at their discretion at any time in 2020 and paid out if not used
Providing paid time off for any associate who has contracted COVID-19 until released by a doctor
Providing up to 14 days paid time off for any associate required to be quarantined by a public health authority or the CDC
Providing additional bonuses to hourly associates in stores and distribution centers -- $100 per week for full-time hourly associates and $50 per week for part-time hourly associates
Providing double pay for overtime hours worked by hourly associates
Relaxed time off policies
Extended dependent care benefits and waived co-pays
We have contributed tens of millions of dollars to support community needs, and have taken the following steps to continue our support:
Months ago, voluntarily froze pricing nationwide across product categories in high demand due to COVID-19
Executed a “Stop-Sale” on all N95 masks in stores and HomeDepot.com and redirected all shipments to be donated to hospitals, healthcare providers and first responders as soon as hospitals made the public aware of shortages
Donating millions of dollars in personal protective equipment (PPE) and other products to hospitals, healthcare providers and first responders
Prioritizing order fulfillment for hospitals, healthcare providers and first responders
Marshalling the resources of our merchandising and supply chain teams to globally source quality products and expedite the availability of needed items