Provider FAQ Topics

Who can join the site as a provider?

Physicians, dentists, labs, imaging centers, urgent care, eye care centers, and pharmacies are welcome to join.

How do I start using the site?

Join with a free provider account. You’ll receive a confirmation email to complete your registration. 

How do I complete my profile?

While logged in, click your name in the upper right of your screen. Go to Edit Profile and complete your profile. Enter your complete address so members and public users can find you on our site. 

Do I need to enter a credit card?

No credit card is required. You have full use of your account with no fees to use any features of your account.

Do I need to enter my services to create my profile?

No, our Smart Profile system will automatically include the services offered by your selected specialty in your profile.

What if I have more than one office location?

Create an account for each office location so local members can find your locations in their search. You can also list your additional office locations in your professional statement; however, these are not searchable.

What if I have more than one specialty?

Create accounts for each specialty if you have more than one. 

How do I join if I operate a lab, imaging center, eye care center, walk-in care center, or urgent care clinic?

Our site supports all healthcare facilities. When you join, select the facility option, which will enable you to enter a business name instead of a first and last name. Then select your facility type from the specialty menu. Our Smart Profile system will list your services in your profile.

What If I operate a retail pharmacy?

Our site supports retail pharmacies. When you join, select the facility option, which will enable you to enter a business name instead of a first and last name. Then select pharmacy from the specialty menu. Our Smart Profile system will list price ranges for the top 50 generic medications in your profile.  

What if I have more than one facility or pharmacy location?

Create multiple accounts for each location so members can find each of your locations in their search results.  Contact us to discuss special pricing for chains and multi-location providers.

What is a Link Request?

Members send a Link Request to become your patient. A Link Request is a request for a specific service listed in your profile.

What patient information will be contained in the Link Request? 

A Link Request will include the patient and account holder name, insurance carrier (if insured) or proposed fee (if paying cash), and urgency level (appointment timeline). 

How do I respond to a Link Request?

In the Link Requests area, each Link Request is displayed in the order received. Select an action such as Accept or Counteroffer. 

What if I don't agree with the fee offered in a Link Request?

You can submit a counter offer from your Link Requests area.

How will patients know the fee for my services? 

The Self-Pay Fee Schedule provides a fee range for each service. When a patient is proposing a fee in their Link Request, the fee range is displayed as a guide. Amounts outside the fee range cannot be entered, preventing abuse and nuisance offers. 

What if a patient wants to use their insurance?

A patient can offer their insurance or Medicare coverage in which case you can simply accept the Link Request. 

What happens after I accept a Link Request?

The patient must still confirm the Link Request to award it to you. If awarded, you will receive a confirmation notice.

What happens after I'm awarded a Link Request?

A Workroom is set up in the My Patients area. Use the Workroom to communicate with your patient and schedule appointments. 

What if I want to recommend another service after completing the initial visit?

The Follow-up feature in the Workroom contains additional services for your specialty; select the service you are proposing. The patient can use this recommendation to create a new Link Request.

Is there any cost to receive or respond to a Link Request?

No, you can receive and respond to an unlimited number of Link Requests. 

Do I communicate with the patient during the Link Request process?

No, there is no messaging or communication until you are linked.

If I have already engaged a patient via a Link Request and they would like to see me again, do they need to create another Link Request?

If the patient would like to price any new services, they can send you a Link Request directly without distributing it to other providers. If the patient has insurance and pre-pricing is not required, you and your patient can engage without a Link Request; however, there will not be any record of your outside activity on our site.  

What if I just want to list on the site without using Link Requests?

Contact us and we’ll turn off Link Requests.

How can I view the services listed under my specialty? 

When you create your profile and select your specialty, the services will be listed in your profile automatically. To preview the services for each specialty, use “View Services and Fees” available on the homepage or view the profile of other providers with your specialty.  

Why are the services in my profile created for me?

To streamline the procurement of healthcare, service offerings need to be consistent. We do our best to ensure this information is accurate, please contact us if you have suggestions or corrections.

Can I submit corrections or additional services to list under my specialty?

Yes, please send us your recommendations using the Contact Us link.

Are there any codes to identify my services?

Yes, we apply codes and description for each service. These codes are unique to our site and do not correspond with any other agency.

Do I have to provide the services listed under my specialty?

All the services are displayed to patients; however, if you receive a Link Request for a service you do not offer, you are not obligated to respond or accept.

Can I change the services or fee schedule listed under my specialty?

Providers cannot alter services and fee schedules. However, certain services are promotions. These can be turned off to remove them from your profile. To view these promotional offers, go to the Promotions area listed under Manage.

How are the cash price ranges listed in the Self-Pay Fee Schedule determined?

The cash price ranges are based on research and our applied discounts.

How does the site work if a patient is insured? 

An insured patient can submit three types of offers:

Propose a Fee (Self-Pay)

The patient sends you a Link Request proposing a fee within the Self-Pay Fee Schedule range. If you accept and provide the service, the patient pays your fee directly. You accept their payment as full payment and do not bill their insurance provider. 

Accept Insurance as Full Payment (Co-pay Waiver)

You agree to accept the patient's insurance payment as full payment, waiving any co-pay or patient responsibility.

Bill My Insurance (Standard Terms)

The patient offers to use their insurance in accordance with standard procedure.

How does the site work if a patient has Medicare coverage? 

A patient covered under Medicare can submit three types of offers:

Propose a Fee (Self-Pay)

The patient proposes a fee and pays you this amount directly. You accept their payment as full payment and do not bill Medicare. 

Accept Medicare as Full Payment (Co-pay Waiver)

You agree to accept the patient's Medicare payment as full payment, waiving any co-pay or patient responsibility.

Bill Medicare (Standard Terms)

The patient offers to use Medicare in accordance with standard procedure.

How does the site work if a patient is uninsured? 

An uninsured patient will send a Link Request which will contain a self-pay offer within the Self-Pay Fee Schedule. You can accept the fee or make a counteroffer. Your counteroffer must also be within the range provided in Self-Pay Fee Schedule.

Do I need to accept uninsured patients?

No, you are not required to accept any patient.

How do I recruit patients?

In the Recruiting area of your account, go to Recruit Patients. You can send an invitation to patients by entering their name and email address.

How do I recruit providers?

In the Recruiting area of your account, go to Recruit Providers. You can send an invitation to providers by entering their name and email address. 

What if my invitee joins using a different email address? 

If your invitee joins with an email address other than the address used for your invitation, we wil not be able to inform you. 

Is there any limit to the number of patients I can manage in my account? 

No, you can manage as many patients as you like. 

Can multiple providers in a practice use one account? 

No, each provider should have his or her own account.

Can I connect my profile with other providers in my practice?

Not yet, we are developing this feature.     

How can I cancel my Membership?

In the membership area listed under the Manage tab, choose Close My Account.

What happens if I close my account?

You will no longer have access to your account and your account activity, patient information, recruits, and all records will be permanently irretrievable. Accounts cannot be restored. The patient activity in your account may continue to reside on our servers.

How do I change my password?

While logged in, click your name in the upper right of your screen. Select settings to change your password.

How can I promote my practice on the site?

Promotions for your specialty are accessed by patients in two ways:

Promotions listed in your service offerings.

In the services listed in your Profile area, there are promotional offers such as Free Initial Visit or $50 Anytime Visit. Patients can select these promotions from the service options listed under each specialty when creating a Link Request. 

Promotions shown in patient dashboard.

The promotional offerings are also listed in your Promotions area under the Manage tab. If these are checked, the promotion and your image will appear in patient dashboards within 50 miles of your address. Uncheck the promotions in this area if you do not want to be displayed in patient dashboards.

Is there any cost for displaying my promotion in patient dashboards?

No, we are not charging for this feature at this time.

What if I don't want to participant in the promotions?

If you receive a Link Request with a promotion that you don’t want to participate in, don't respond to the Link Request.

What are In-Network Groups?

Our site enables employers to create healthcare intranets by linking their employers (or group members) and providers. These employers and groups use their administrative panel to search providers and invite them to their network. 

How do I join an In-Network Group?

An employer or group can invite you. Their invitation will display in your Edit Profile page and you will receive a notification in your Group Notifications inbox located in the upper right of your account page.

Do I need to participate in a group?

No, you are not required to participate and can accept or reject a group invitation.

What are my responsibilities if I agree to join a group?

If you join a group, you are agreeing to provide your services to the group members at the fee range stated in Self-Pay Fee Schedule. Additionally, an employer or group may contact you to arrange a preferred fee structure for their members which you can negotiate at your sole discretion.

Can I facilitate the creation of groups to build my practice?

Yes, you can contact businesses and associations to facilitate a group and participate in the group.

Will my email address be disclosed?

No, email addresses are not disclosed. All communication is performed via message relay. 

Will my profile be viewable to the public?

Yes, once you join, select a specialty, and enter your address, your profile will be searchable by both members and public site visitors.  

Can other providers view my patient activity?

No, only the account holder can access and view activity in an account. 

Can other members or patients view my patient activity?

Only the account holder can access and view activity in an account. 

What is your Privacy Policy?

View our Privacy Policy shown in the Terms of Service page.

Why am I required to sign a Business Associate Agreement (BAA)?

As per HIPAA, providers must execute a BAA with us.

Is the site HIPAA compliant?

Yes, our site is HIPAA compliant and hosted at a HIPAA compliant facility.

How is PHI managed?

As per HIPAA, PHI is encrypted at rest. PHI is not used for any other purpose other than to perform the services offered by our site.